This is a copy of a post I formerly published on another of my websites, some considerable time ago.
It demonstrates quite clearly the offhand and demeaning treatment to anyone in the UK who is on the ‘radar’ of the UK’s so-called Benefit system.
It also demonstrates the patently obvious poor quality of employees who ‘manned’ the telephones purporting to give ‘help’ and ‘assistance’ to the general public.
The poor individual I spoke to, had no idea that I was recording our conversation, but having had to put up with stupidity and ignorance before with these folks, I was determined to capture exactly, what was said between us. He was also unaware of what lay in wait for him, as I have to admit here, that I knew exactly what I wanted to ask, having ascertained what I was entitled to.
My ‘interviewing’ technique may seem a little cruel to others, but in all honesty, I actually enjoyed his all-too-apparent discomfort, naughty of me I know. In retrospect, here was an individual who should never have been placed into a public-facing role.
joesportugal 